Taco Bell always strives to be the safest place to work and eat, which is why we’re rolling out 7 Enhanced Safety Steps throughout all U.S. restaurants to improve upon restaurant health and safety amid the pandemic. We’ve been leveraging information from experts and learning from the experiences of our sister brands in other countries to protect our people and our communities as best we can. While it takes time to train all 7,000 U.S. restaurant teams in partnership with our franchisees and licensees, we are working hard to implement the following steps as quickly as possible over the next month and as supplies become available.
1. Contactless Service and Payment
- Cash transactions handled contact-free using a sanitized tray
- For credit and debit transactions, the cashier holds payment terminal out the drive-thru window for customers to insert their own card
- PINs or signatures will not be required, so that customers do not have to touch the payment terminal
- Payment terminal is sanitized after every transaction
- Orders are handed out the window on a sanitized tray. Customers take their order off of the tray, ensuring that no contact is made with the cashier
- Cashier does not handle the bagged or boxed food
- We encourage customers to order ahead by using the Taco Bell App, skipping payment at the window completely
2. All Employees Wear Gloves and every effort will be made to immediately provide masks to team members as supply is made available. Masks or coverings will be worn wherever required by local authorities
3. Every Order is Sealed once it’s completed
4. Industry-Leading Sanitization Standards through specialized Covid-19 training with industry-leading experts
5. Dedicated Cleaning Role to deep clean high-frequency customer touchpoints throughout the day
6. Extra Sanitization Options for Customers, including sanitizing stations in the dining room and individual sanitizing wipe with every drive-thru order
7. Employee Temperature Checks at the beginning of each shift and prior to the employee interacting with any food or equipment with infrared contactless temperature scanners.
“The safety of our team members and guests remains our top priority as we continue implementing new ways of engaging and operating amid this rapidly changing health crisis,” said Mike Grams, Taco Bell President, Global Chief Operating Officer. “We are incredibly proud of our team members across the country who are working hard to implement these changes and taking care of our fans every day.”