Taco Bell is monitoring and following guidelines from health authorities worldwide regarding the novel coronavirus (COVID-19) to keep its customers and employees safe and healthy. This page will be updated with the latest actions and commitments made by the company.
Last updated 8:00am May 21, 2020
The Taco Bell® System Commits To Hire 30,000 New Restaurant Team Members This Summer
The company strives to be the safest place to work for all team members
IRVINE, Calif. (May 21, 2020) -- Taco Bell announced today that it, together with its franchisees and licensees, plans to hire at least 30,000 team members this summer.* The company and its franchisees are committed to being the safest place to work, and Taco Bell has previously introduced strict steps to protect team members, including temperature checks, contactless service and mask and glove requirements. During a time of uncertainty, Taco Bell and its franchisees are proud to offer jobs and welcome more individuals to their community.
“Since COVID-19 became a reality, we have continued our commitment to putting our people first,” said Taco Bell’s Chief People Officer Kelly McCulloch. “We work closely with our franchisees to ensure that we’re meeting the needs of our restaurant teams. Their safety and wellbeing remain our first priority. With this new hiring wave, we look forward to expanding our Taco Bell family and providing great, safe jobs to even more people.”
Taco Bell and its franchisees are evolving and innovating recruitment efforts in response to the current realities of social distancing requirements and enhanced safety needs. The system will be hiring for existing positions at all levels in the restaurant, as well as new roles that have been created to reflect the recent shift in operations. The newly-created positions are intended to keep the drive-thru running smoothly, to manage delivery, curb-side pickup and mobile app orders, and to maintain industry-leading sanitation and cleanliness practices.
Read more here
Last updated 8:00am May 14, 2020
As COVID-19 Limits Access To Educational Resources, The Taco Bell Foundation Is Providing $11 Million In Support To Students And Organizations
The Taco Bell Foundation is awarding $3 million in Live Más Scholarships and providing $8 million in grants to student and youth-serving nonprofit organizations across the country.
IRVINE, Calif. (May 14, 2020) – The Taco Bell Foundation announced today that it is awarding $3 million in Live Más Scholarships to 622 Taco Bell team members and fans, ranging from $2,500-$25,000 per student. In addition to awarding scholarships, the Taco Bell Foundation is providing $8 million in grants to local nonprofit organizations empowering youth across the country, during a time when access to educational resources is more essential than ever.
“We are so grateful for the ability to provide light for students during these dark times,” said Tina Nguyen, Executive Director of the Taco Bell Foundation. “Even under these unfortunate circumstances, students still have dreams and passions they want to pursue, and we’re here to help make that a reality. As students across the country face uncertainty about the future of their education and resources for learning, we hope this financial support will lessen the burden for them and their families.”
With this year's winners, the Taco Bell Foundation now has a community of more than 1,000 Live Más scholars, who have received a total of $13.6 million since the program first opened in 2015. This year the Taco Bell Foundation is celebrating its first class graduating from college, more than 300 Live Más scholars, who will go on to pursue their passions and positively impact their communities.
Read more here.
Last updated 8:00pm April 21, 2020
Now more than ever, Taco Bell is looking to be a source of joy for our fans. Over the last three Tuesdays, we have provided our guests with delicious and free Doritos Locos Tacos via drive-thru. We’ve found that this offer has resonated with both fans and franchisees as it has energized our teams and given guests a small token of thanks.
Now, we’re bringing it back for another week and turning up the heat, literally. On Tuesday, 4/21, Taco Bell is spicing things up by giving away the NEW Flamin’ Hot Doritos Locos Tacos via drive-thru, or via pickup from orders placed in app or online.
As we recently announced, Taco Bell has started rolling out Seven Enhanced Safety Steps across all 7,000 U.S. restaurants. These rigorous processes ensure the safety of our fans and team members and include industry-leading standards around mask and glove protocols, temperature scanning and contactless payment.
We are tremendously proud of the work our restaurant teams and franchisee partners have done in the last few weeks and we will continue working hard to keep Taco Bell the safest place to work and eat.
Last updated 1:00pm April 4, 2020
Taco Bell’s Enhanced Restaurant Safety Steps & Video
Taco Bell always strives to be the safest place to work and eat, which is why we’re rolling out 7 Enhanced Safety Steps throughout all U.S. restaurants to improve upon restaurant health and safety amid the pandemic. We’ve been leveraging information from experts and learning from the experiences of our sister brands in other countries to protect our people and our communities as best we can. While it takes time to train all 7,000 U.S. restaurant teams in partnership with our franchisees and licensees, we are working hard to implement the following steps as quickly as possible over the next month and as supplies become available.
Click here to read more and watch the video about the enhanced safety measures we’re taking for team members and customers in Taco Bell restaurants.
Last updated 4:00pm March 27, 2020
Taco Bell Plans to Feed America this Tuesday
The brand announces it will feed fans, heroes and communities, and the Taco Bell Foundation will donate $1 Million to No Kid Hungry
Irvine, CA - Taco Bell announced today that it wants to give back with something everyone knows and loves – a free Doritos® Locos Tacos to everyone in America. Mark King, CEO of Taco Bell Corp. announced in a letter to fans that this Tuesday, March 31, Taco Bell drive-thru guests across America will receive a free seasoned beef Nacho Cheese Doritos® Locos Tacos, no purchase necessary, from the comfort of their own cars at participating locations and while supplies last.*
“For the past few weeks, we've been focused on making Taco Bell the safest place to work and eat, and now we're giving America free tacos as a small way of saying thank you for how everyone is showing up for their communities,” said King. “I’m also very proud to say the Taco Bell Foundation will be donating $1 million to No Kid Hungry, and we’re turning on Round Up in the drive thru at participating locations as an easy and affordable way for you to give back, too.”
In addition to hoping to give away at least one million tacos this Tuesday, Taco Bell has announced the Taco Bell Foundation is donating $1 million to No Kid Hungry, a national campaign to end childhood hunger in America. When guests visit their local Taco Bell drive-thru, participating locations will soon have the option to ‘round up’ their order total to the nearest dollar and all funds raised will go to No Kid Hungry.
Read more here
Last updated 3:45pm March 27, 2020
An update to our fans from CEO Mark King:
Since my letter to you on March 13, things have been changing on a daily basis for us all. But I’ve noticed that one thing hasn’t changed: people are still coming together to help one another and show that they care. At Taco Bell, I’m incredibly proud of how our franchisees and team members are continuing to feed people’s lives with unexpected good and wanted to share a few ways we’re working together to make a larger impact.
Feeding our Heroes
There’s a distinct group of brave people – from healthcare workers, to teachers, to grocery store employees – who are making sure the world keeps running, and we need to make sure we all do our part to take care of them. Around the world, our franchisees have committed to feeding these special individuals, and in the U.S., many of our franchisees have quickly mobilized to do the same. Beginning next week, we are turning all of our Taco Trucks into mobile commissaries, bringing food to community heroes and those who work in essential roles every day.
While most of our restaurants are operating only through the drive-thru, this leaves some truck and ambulance drivers unable to quickly order from us. We are working with our franchisees on a solution for this where possible, and we want to make sure this group knows how much we appreciate everything they’re doing.
Supporting Our Communities
I’m incredibly proud to say that the Taco Bell Foundation is donating $1 million to No Kid Hungry, a national campaign to end childhood hunger in America. We’re also working to turn on our Round Up program and invite you to take part in this if you so choose. When going through our drive-thru at participating locations, you will be able to ‘round up’ to the nearest dollar and all funds raised will also go to No Kid Hungry.
In addition, we’ll be working with our restaurants and distribution centers to donate excess food and produce to local food banks to provide meaningful support to our communities in times of need.
Last updated 6:00pm March 18, 2020
A Video About Safety In Taco Bell Restaurants
Click here to view a video about the safety measures we’re taking in Taco Bell restaurants.
Last updated 3:30pm March 17, 2020
Taco Bell Covid-19 Update - March 17
As the situation across the U.S. continues to evolve, Taco Bell is outlining its latest measures to help reduce the spread of COVID-19.
Because COVID-19 is impacting communities in different ways, restaurant operations need to be equally as fluid and diverse. Where government mandates are in place, restaurants are required to follow those instructions. If carry out operations are permitted, guests may order on ta.co, in the app, or in the restaurant and take their food to-go.
As of March 15, all traditional company restaurants began operating through the drive-thru only. Urban in-line and non-drive thru restaurants are operating carry-out only.
At this time, Taco Bell restaurants are also evaluating business hours and operations based on many different factors. For instance, some Taco Bell restaurants will stop serving breakfast beginning Wednesday, March 18, for the time being and open at 10 a.m. to serve the balance of day menu. Any restaurants changing their hours have been directed to update on tacobell.com/locations, but customers can expect that many locations may begin to reduce hours of operations.
Over the last two weeks, Taco Bell has reinforced restaurant-level protocols in its markets regarding prevention, hygiene, cleaning and sanitation, and has rolled out new temporary procedures to promote the health and safety of team members and customers.
- Providing gloves for all cashiers to wear during their shift
- Increasing the frequency of cleaning and sanitizing throughout the restaurants
- Focusing on sanitizing high-touch areas such as kiosks, drink dispensers, front counters, pin pads, tables, trays, etc.
- Reinforcing already strict sanitation, handwashing, and health and wellness policies for team members
- Making every effort to ensure hand sanitizer is always available in the restaurants for team members and customers
- Equipped the restaurant hotline with up-to-date processes and information to help quickly answer questions and provide any necessary guidance to restaurants around the clock
Learn more here
Last updated 6:00pm March 14, 2020
A Letter To Our Fans
To Our Taco Bell Fans,
Like most of you, I’ve been reading the news about the spread of coronavirus and I am convinced that Taco Bell, our franchisees and team members have an obligation to do something to help stop this from spreading. It’s the right thing to do, but outside of increased cleaning in the restaurants like we’ve been doing, how can we make a larger impact?
As regions of the U.S. begin to mandate public closures and self-quarantine, we are equipping our restaurants to serve our guests via drive-thru and delivery only, where necessary. Should we need to temporarily close our dining rooms, we would be limiting millions of guest interactions and further enabling social distancing. We are going to redefine what it means to be a social brand during this coronavirus pandemic, while at the same time keeping our team members safe and continuing to provide our fans with the delicious Taco Bell food they love.
Because our people are the heart of our organization, and we understand the impact these actions can have, we’re amending our sick policy at our company-owned U.S. restaurants to better accommodate our teams while ensuring no one works who is sick. We’ll be paying employees who are required to stay at home, or who work at a restaurant that is closed, for their scheduled or regularly scheduled hours during their time away from work. We’re actively working with our franchise partners to encourage a similar approach.
Frequently Asked Questions
Is Taco Bell Open?
• Taco Bell restaurants are open! In response to Coronavirus, most restaurants are operating through drive-thru and delivery only, and carry out where permitted. Hours of operation vary by location; you can find your nearest location at tacobell.com/locations.
What Are Taco Bell's Coronavirus Hours?
• Hours of operation vary by location, and at this time, Taco Bell restaurants are evaluating business hours and operations based on many different factors. Any restaurants changing their hours in response to Coronavirus have been directed to update on tacobell.com/locations, but customers can expect that many locations may have reduced hours of operations.
How Can I Order Taco Bell?
• In response to Coronavirus, Taco Bell restaurants are currently operating through the drive-thru or delivery only, and carry out where permitted. Where available, you can also order on the Taco Bell Mobile App, order for pick up and tell us the name of who placed the order at the drive-thru speaker. We'll quickly pull up your order to verify it with you on the drive-thru screen. Once you confirm it is your order, we’ll start preparing it immediately. Also, Taco Bell has partnered with Grubhub® to offer free delivery for orders over $12, read more about the offer here
Is It Safe To Order Food From Taco Bell?
• As a leading food brand, food quality and safety is our top priority, and we are proud to say we have industry-leading food safety standards. In response to Coronavirus, Taco Bell has reinforced restaurant-level protocols in its markets regarding prevention, hygiene, cleaning and sanitation, and has rolled out new temporary procedures to promote the health and safety of team members and customers. You can read about these additional procedures here.