Looking for a quick answer to your question?
Check out our FAQs

Refunds will be issued only as required by law in the following states:

  • Balance less than $1: RI, VT
  • Balance less than $2.50: TX
  • Balance less than $3: CT
  • Balance $5 or less: CO, MA
  • Balance less than $5: MT, NJ, OR, WA, ME
  • Balance less than $10: CA

Complete the Request Form (below) and click “Submit” at the bottom of the form to send infomation to GCTB, LLC.*

Allow 2 to 4 weeks for processing

*Alternative Form of Claim Submission: Complete the Request Form and mail to:GCTB,LLC;1 Glen Bell Way, MD426, Irvine, CA92618. May require additional time for processiong. We recommend using traceable mail when sumitting your claim. The cost of a standard first class postage stamp will be added to the unused card balance.

GCTB, LLC is not responsible for lost, stolen, misdirected, damaged cards or illegible or incorrect claims. We recommend you keep a copy of your Request Form. Fraudulent claims will be prosecuted.