back to taco bell frequently asked questions

HOW TO ORDER TACO BELL

How can I customize and make food the way I want it?

We've made it easy so that you're in the driver's seat. We’ve highlighted the most popular upgrades for every product. Just hit the “Customize” button to unlock the full potential of your taste buds. You’ll have every customization available at your fingertips and can fine-tune your creation by adding or removing ingredients. You can also choose “Extra” or “Easy” for most add-ons.

Already in the cart and forgot your guacamole? Not a problem. Just tap the item that’s needing that guac and hit the “Edit” button to add to your customizations or hit the “Customize” button if the item doesn’t have any customizations yet.

Note that the total price of your item will reflect the amount of customizations you add to your item.

Why are certain items not available to order in the app?

Certain items are not available nationwide. But as we make improvements to the menu, we will be making it a more localized menu so you can order everything that is available in your nearest restaurant.

Can I edit my order after I submit it?

Unfortunately, guests don’t have any edit options in their order tracker.

Can I cancel my order?

Yes, usually. To cancel the order, just hit the “Cancel Order” button in the Order Tracker, and then confirm the cancellation. The cancellation is then requested and may take a few minutes to complete. The cancellation will remain requested until it is confirmed and then a refund will be triggered.

Note: You will not be able to cancel your order once the restaurant has started to prepare your order. So if you’ve already paid and selected “Now” and In Store, then unfortunately, you won’t be able to cancel because we’re already making your food.