Taco Bell is monitoring and following guidelines from health authorities worldwide regarding the novel coronavirus (COVID-19) to keep its customers and employees safe and healthy. This page will be updated with the latest actions and commitments made by the company.
Last updated 4:00pm March 27, 2020
Taco Bell Plans to Feed America this Tuesday
The brand announces it will feed fans, heroes and communities, and the Taco Bell Foundation will donate $1 Million to No Kid Hungry
Irvine, CA - Taco Bell announced today that it wants to give back with something everyone knows and loves – a free Doritos® Locos Tacos to everyone in America. Mark King, CEO of Taco Bell Corp. announced in a letter to fans that this Tuesday, March 31, Taco Bell drive-thru guests across America will receive a free seasoned beef Nacho Cheese Doritos® Locos Tacos, no purchase necessary, from the comfort of their own cars at participating locations and while supplies last.*
“For the past few weeks, we've been focused on making Taco Bell the safest place to work and eat, and now we're giving America free tacos as a small way of saying thank you for how everyone is showing up for their communities,” said King. “I’m also very proud to say the Taco Bell Foundation will be donating $1 million to No Kid Hungry, and we’re turning on Round Up in the drive thru at participating locations as an easy and affordable way for you to give back, too.”
In addition to hoping to give away at least one million tacos this Tuesday, Taco Bell has announced the Taco Bell Foundation is donating $1 million to No Kid Hungry, a national campaign to end childhood hunger in America. When guests visit their local Taco Bell drive-thru, participating locations will soon have the option to ‘round up’ their order total to the nearest dollar and all funds raised will go to No Kid Hungry.
Read the full update here
Last updated 3:45pm March 27, 2020
An update to our fans from CEO Mark King:
Since my letter to you on March 13, things have been changing on a daily basis for us all. But I’ve noticed that one thing hasn’t changed: people are still coming together to help one another and show that they care. At Taco Bell, I’m incredibly proud of how our franchisees and team members are continuing to feed people’s lives with unexpected good and wanted to share a few ways we’re working together to make a larger impact.
Feeding our Heroes
There’s a distinct group of brave people – from healthcare workers, to teachers, to grocery store employees – who are making sure the world keeps running, and we need to make sure we all do our part to take care of them. Around the world, our franchisees have committed to feeding these special individuals, and in the U.S., many of our franchisees have quickly mobilized to do the same. Beginning next week, we are turning all of our Taco Trucks into mobile commissaries, bringing food to community heroes and those who work in essential roles every day.
While most of our restaurants are operating only through the drive-thru, this leaves some truck and ambulance drivers unable to quickly order from us. We are working with our franchisees on a solution for this where possible, and we want to make sure this group knows how much we appreciate everything they’re doing.
Supporting Our Communities
I’m incredibly proud to say that the Taco Bell Foundation is donating $1 million to No Kid Hungry, a national campaign to end childhood hunger in America. We’re also working to turn on our Round Up program and invite you to take part in this if you so choose. When going through our drive-thru at participating locations, you will be able to ‘round up’ to the nearest dollar and all funds raised will also go to No Kid Hungry.
In addition, we’ll be working with our restaurants and distribution centers to donate excess food and produce to local food banks to provide meaningful support to our communities in times of need.
Last updated 6:00pm March 18, 2020
A Video About Safety In Taco Bell Restaurants
Click here to view a video about the safety measures we’re taking in Taco Bell restaurants.
Last updated 3:30pm March 17, 2020
TACO BELL COVID-19 UPDATE - MARCH 17
As the situation across the U.S. continues to evolve, Taco Bell is outlining its latest measures to help reduce the spread of COVID-19.
Because COVID-19 is impacting communities in different ways, restaurant operations need to be equally as fluid and diverse. Where government mandates are in place, restaurants are required to follow those instructions. If carry out operations are permitted, guests may order on ta.co, in the app, or in the restaurant and take their food to-go.
As of March 15, all traditional company restaurants began operating through the drive-thru only. Urban in-line and non-drive thru restaurants are operating carry-out only.
At this time, Taco Bell restaurants are also evaluating business hours and operations based on many different factors. For instance, some Taco Bell restaurants will stop serving breakfast beginning Wednesday, March 18, for the time being and open at 10 a.m. to serve the balance of day menu. Any restaurants changing their hours have been directed to update on tacobell.com/locations, but customers can expect that many locations may begin to reduce hours of operations.
Over the last two weeks, Taco Bell has reinforced restaurant-level protocols in its markets regarding prevention, hygiene, cleaning and sanitation, and has rolled out new temporary procedures to promote the health and safety of team members and customers.
- Providing gloves for all cashiers to wear during their shift
- Increasing the frequency of cleaning and sanitizing throughout the restaurants
- Focusing on sanitizing high-touch areas such as kiosks, drink dispensers, front counters, pin pads, tables, trays, etc.
- Reinforcing already strict sanitation, handwashing, and health and wellness policies for team members
- Making every effort to ensure hand sanitizer is always available in the restaurants for team members and customers
- Equipped the restaurant hotline with up-to-date processes and information to help quickly answer questions and provide any necessary guidance to restaurants around the clock
Last updated 6:00pm March 14, 2020
A Letter To Our Fans
To Our Taco Bell Fans,
Like most of you, I’ve been reading the news about the spread of coronavirus and I am convinced that Taco Bell, our franchisees and team members have an obligation to do something to help stop this from spreading. It’s the right thing to do, but outside of increased cleaning in the restaurants like we’ve been doing, how can we make a larger impact?
As regions of the U.S. begin to mandate public closures and self-quarantine, we are equipping our restaurants to serve our guests via drive-thru and delivery only, where necessary. Should we need to temporarily close our dining rooms, we would be limiting millions of guest interactions and further enabling social distancing. We are going to redefine what it means to be a social brand during this coronavirus pandemic, while at the same time keeping our team members safe and continuing to provide our fans with the delicious Taco Bell food they love.
Because our people are the heart of our organization, and we understand the impact these actions can have, we’re amending our sick policy at our company-owned U.S. restaurants to better accommodate our teams while ensuring no one works who is sick. We’ll be paying employees who are required to stay at home, or who work at a restaurant that is closed, for their scheduled or regularly scheduled hours during their time away from work. We’re actively working with our franchise partners to encourage a similar approach.
Frequently Asked Questions
Is Taco Bell Open?
• Taco Bell restaurants are open! In response to Coronavirus, most restaurants are operating through drive-thru and delivery only, and carry out where permitted. Hours of operation vary by location; you can find your nearest location at tacobell.com/locations.
What Are Taco Bell's Coronavirus Hours?
• Hours of operation vary by location, and at this time, Taco Bell restaurants are evaluating business hours and operations based on many different factors. Any restaurants changing their hours in response to Coronavirus have been directed to update on tacobell.com/locations, but customers can expect that many locations may have reduced hours of operations.
How Can I Order Taco Bell?
• In response to Coronavirus, Taco Bell restaurants are currently operating through the drive-thru or delivery only, and carry out where permitted. Where available, you can also order on the Taco Bell Mobile App, order for pick up and tell us the name of who placed the order at the drive-thru speaker. We'll quickly pull up your order to verify it with you on the drive-thru screen. Once you confirm it is your order, we’ll start preparing it immediately. Also, Taco Bell has partnered with Grubhub® to offer free delivery for orders over $12, read more about the offer here
Is It Safe To Order Food From Taco Bell?
• As a leading food brand, food quality and safety is our top priority, and we are proud to say we have industry-leading food safety standards. In response to Coronavirus, Taco Bell has reinforced restaurant-level protocols in its markets regarding prevention, hygiene, cleaning and sanitation, and has rolled out new temporary procedures to promote the health and safety of team members and customers. You can read about these additional procedures here.